Frequently Asked Questions
Everything you need to know about our sustainable essentials.
What materials do you use in your products?
We prioritize the planet by using GOTS-certified organic cotton, Tencel Lyocell, recycled nylon, and ethically sourced wool. All materials are selected for their durability and low environmental impact.
How should I care for my Organic Basics garments?
To extend the life of your clothes and save energy, we recommend washing at low temperatures (30°C), using eco-friendly detergents, and air-drying whenever possible.
What is your shipping policy?
We offer carbon-neutral shipping worldwide. Orders are typically processed within 1-2 business days, and delivery times vary from 3 to 7 business days depending on your location.
Can I return or exchange an item?
Yes, we offer a 30-day return policy for unworn items in their original packaging. Please note that for hygiene reasons, underwear can only be returned if the hygiene seal is intact.
Where are your clothes manufactured?
We partner with certified factories in Europe and Turkey that ensure fair wages, safe working conditions, and transparent environmental practices.
How do I find the right size?
Each product page features a detailed size guide. If you are between sizes, we generally recommend sizing up for a more comfortable fit in our organic cotton range.